Privacy Policy

Last Updated: May 11th, 2025

This Privacy Notice for Review Breakthrough (“we,” “us,” or “our”) explains how we collect, use, share, and store personal information when you use our website or services (collectively, the “Services”).

You may interact with us by:

Visiting our website at https://reviewbreakthrough.com, or any other page linked to this Privacy Notice.
Using our platform. Review Breakthrough provides review management tools to help businesses enhance their online presence and build trust with customers. Our services include:

Automated Review Requests – We send custom SMS and email invitations that encourage customers to leave feedback on platforms such as Google, social media, and other review sites. Our technology uses optimized scripts and smart timing to help businesses collect more meaningful reviews with less effort.

Review Monitoring & Insights – We monitor multiple platforms, track brand mentions, and deliver real-time notifications and reports so businesses can stay informed and act quickly on feedback.

Professional Responses – Our team can support your review responses, helping express appreciation to satisfied clients and resolving concerns from unhappy ones to maintain your brand reputation.

Marketing Through Reviews – Positive reviews are turned into reusable content such as highlight reels, social media posts, and widgets, which showcase the value of your services and help attract new leads.

System Integrations – Our tools easily connect with CRMs, Google Business Profiles, and social platforms, streamlining data syncing and making it easier to automate review outreach.

Our platform simplifies the entire review management process, so you can focus more on running your business while we handle the follow-ups and feedback.

Engaging with our services in other ways, including through marketing efforts, partnerships, or direct communication.

Questions or Concerns?

We hope this Privacy Notice gives you clarity on how we manage and protect your personal information. If you have any questions, feel unsure about anything, or want to know more about how your information is handled, feel free to reach out to us:

Review Breakthrough
38 Riverview Dr, Port Perry, ON, L9L 1N9
Phone: (+1) 905 242 3079
Email: [email protected]

If you disagree with any part of this notice or our data handling practices, we ask that you please do not use our Services.

SUMMARY OF KEY POINTS

This section outlines the main highlights from our Privacy Policy. If you’d like to explore a specific area in more detail, please refer to the full Privacy Policy for guidance.

What types of personal data do we collect?
When you use our website or services, we may collect information based on how you interact with us, the choices you make, and the features you use. This may include contact details, usage activity, and account preferences.

Do we collect any sensitive personal data?
In some cases, we may handle information considered sensitive under certain privacy laws—this could include race, sexual orientation, or beliefs—only when it’s necessary, and only with your permission or where allowed by law.

Do we get information from other sources?
Yes. We may receive data from public directories, advertising or marketing partners, social platforms, or other external providers that help us enhance our services.

How is your data used?
We use your information to deliver, improve, and manage our services, for communication, security, and fraud prevention, and to meet legal obligations. We only use your personal data when we have a lawful reason for doing so.

Who might we share your information with, and when?
In certain cases, we may share your information with trusted third parties—for example, to support our services or marketing efforts—under controlled and lawful conditions.

How do we protect your data?
We follow industry-standard security practices to safeguard your information. However, please note that no system is completely immune to breaches, and we cannot guarantee 100% protection from unauthorized access.

What privacy rights do you have?
Depending on your location, privacy laws may give you rights such as access, correction, or deletion of your data. You can also object to or restrict certain types of processing.

How do you make a privacy request?
To exercise your rights or ask a question, you can email us at [email protected] or call us at (+1) 905 242 3079. We’ll review and respond in accordance with privacy laws.

Still curious about what we do with your data?
We encourage you to read our full Privacy Policy to understand how your personal information is handled.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

In Simple Terms: We collect the personal details you choose to share with us.

We gather personal information that you provide voluntarily—such as when you fill out a form, inquire about our services, or participate in any features on our platform. This also includes details you share when you contact us directly or register to use Review Breakthrough.

Information You Share With Us

The type of personal data we collect depends on how you interact with us, what services you use, and the preferences you indicate. Information you may provide includes:

Your name
Phone number
Email address
Mailing address
Debit or credit card details
Billing address
Authentication or account login data
Communication or contact preferences
Customer contact information submitted through upload or integration tools

Sensitive Information

We may collect certain types of sensitive data—such as your customer lists—but only with your consent or as permitted under privacy laws.

Payment Information

If you purchase any services, we may collect payment-related data such as your card number or billing info. All transactions are processed securely through Stripe. For more on how Stripe handles your data, please refer to their privacy policy.

We ask that the information you provide to us be accurate, complete, and current. If anything changes, please inform us so we can keep your profile up to date.

Information We Automatically Collect

In Short: Some details—such as your IP address and device type—are collected automatically when you interact with our services.

Whenever you browse, access, or use Review Breakthrough's services, we may automatically gather certain technical information. This data doesn’t directly identify you (such as by name or email), but it can include your device’s IP address, browser type, system language, referring links, device model, country, location data, and usage patterns. We use this information to keep our platform secure, ensure functionality, and improve performance through analytics.

Like many websites, we also collect data using cookies and similar technologies.

Here’s what this can include:

Log and Usage Information: We automatically track how you use the site, including IP address, browser details, device info, time spent on pages, features you interact with, and any error reports or system logs generated during your visit.
Device Information: We may record data about the device you use to access our services, like the device’s IP address, operating system, hardware model, browser version, carrier, and system configuration.
Location Data: Depending on your settings, we may collect your approximate or exact location using GPS or other tracking technologies. If you’d prefer not to share your location, you can disable this setting through your device’s permissions, but note that some features might not work as intended.

Google API

If you use features on our platform connected to Google services, any data collected through Google APIs will follow Google’s API Services User Data Policy, including the Limited Use requirements.

Information We May Receive From Other Sources

In Short: Sometimes, we collect limited info from partners or publicly available databases.

To provide a more relevant experience and improve our marketing efforts, we may obtain additional data from third-party sources like public records, marketing platforms, affiliate networks, and data providers. This can include names, phone numbers, emails, mailing addresses, job titles, IP addresses, and social profile URLs. We use this data for improving customer targeting, outreach, and verifying contact details.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We use your information to manage and improve our services, communicate with you, promote security and prevent fraud, comply with legal obligations, and—when appropriate—market to you with your consent.

We rely on the information you provide for several purposes, depending on how you use Review Breakthrough:

To create and manage accounts. We use your information to register and authenticate users, helping you log in and maintain access to your account.
To respond to support or service inquiries. If you reach out with a question or issue, we use your information to respond effectively and resolve any concerns.
To send you important service-related updates. We may contact you with notifications about your account, changes to our terms or policies, or updates to our platform.
To enable communication between users. If we offer features that allow direct interaction between users, we may process data to support this functionality.
To collect feedback. We may request your input on our services to better understand your experience and improve what we offer.
To send promotional content. If you’ve opted in, we might send you marketing messages tailored to your interests. You can opt out of marketing at any time.
To personalize ads and content. Your data may be used to deliver more relevant advertising based on your behavior, preferences, or location.
To publish reviews or testimonials. If you’ve shared feedback or testimonials, we may display it publicly with your consent.
To maintain security and prevent misuse. We process data to protect our platform and users, monitor for fraud, and ensure compliance with our terms.
To improve our services. We analyze usage patterns to refine features, improve performance, and enhance user experience.
To recognize usage habits. This helps us understand how people engage with our site and identify areas for growth or simplification.
To assess marketing success. We review how well our promotional campaigns perform and make improvements based on those insights.
To meet legal requirements. Your data may be used to comply with applicable laws, regulations, or legal actions, such as responding to court orders or defending legal rights.
To generate review requests. We use SMS, email, and similar channels to request online feedback or reviews from customers on behalf of our clients.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal data when we have a valid legal reason to do so, such as your consent, legal obligations, protection of your rights, or legitimate business interests.

If you're located in Canada, this applies to you:

We may collect and use your information if you've given us direct permission (known as express consent), or in cases where your permission is implied through your actions (implied consent). You can withdraw your consent at any time by contacting us.

In some cases, the law allows us to process your information without needing consent, including but not limited to the following situations:

When it's clearly in the individual's best interest and getting consent quickly isn't possible
For investigations, fraud prevention, or law enforcement-related matters
During business-related transactions, provided specific legal criteria are met
If the data is part of a legal or insurance process, such as being included in a witness statement
For identifying or contacting someone who is injured, deceased, or otherwise involved in an emergency, including communication with family or next of kin
When there is a reasonable belief that someone is or may be a victim of financial abuse
If getting consent would negatively impact the accuracy or availability of the data in legal investigations or breaches of law
When required to comply with legal orders, such as subpoenas, warrants, or court rulings
If the information is created by someone in the course of their job, and collecting it aligns with why it was produced
If the data is collected for journalism, creative writing, or artistic expression
If the data is publicly available and permitted by applicable regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share your personal data in specific circumstances and with certain categories of trusted third parties.

Vendors and Service Providers

We may share your information with third-party providers, such as vendors, contractors, consultants, or agents (collectively referred to as "third parties"), who perform services on our behalf. These companies help us operate and support Review Breakthrough—for example, by providing technical infrastructure, customer support tools, analytics platforms, and other essential business functions.

These third parties are only allowed to use your data as instructed by us and must follow strict contractual agreements to protect your privacy. They are not permitted to share or use your data for their own purposes and are required to securely store it for as long as necessary.

Examples of third parties we may share data with include:

Advertising networks
Cloud hosting providers
Data analytics platforms
External data storage providers
Payment processing services
Performance monitoring solutions
Tools used for product development
Platforms for ad retargeting
Testing and optimization tools
Systems for managing user registrations and authentication
Website and app hosting partners

Other Situations Where We May Share Your Data

Business Transitions: If we undergo a business sale, merger, restructuring, or transfer of ownership, your information may be transferred to the new owners as part of that process.
Google Maps Services: When applicable, we may share information with Google Maps APIs (such as Google Maps API or Places API) to enhance functionality, like locating businesses or verifying service areas. GPS and Wi-Fi signals may be used to estimate your location. This location data may be stored on your device for up to three (3) months. You can withdraw your consent by contacting us directly.
Business Partnerships: We may collaborate with other companies to bring you promotional offers or services. Your information may be shared with these partners to facilitate those offerings.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and other tracking technologies to gather data and enhance your experience with our Services.

At Review Breakthrough, we use cookies and similar technologies (such as pixels or web beacons) to collect information when you engage with our website or services. These tools help us improve functionality, monitor performance, maintain platform security, remember your preferences, and streamline your overall experience.

We also allow third-party services to use tracking technologies on our platform for analytics and advertising purposes. This can include helping to tailor ads based on your interests, managing remarketing campaigns, or sending follow-up reminders about incomplete interactions (like unsubmitted forms). These partners may use the data to show you relevant ads either on our platform or across other websites.

If certain tracking technologies fall under the definition of “sale” or “sharing” of personal information under applicable laws (such as in the U.S.), you may have the right to opt out. Details for opting out will be provided in our Cookie Notice or in applicable jurisdiction-specific privacy rights sections.

More information about how we use cookies and how you can control your cookie preferences is available in our Cookie Policy.

Google Analytics

We may share select usage data with Google Analytics to understand how users engage with our Services. This helps us measure website performance, user behavior, and improve our offerings.

Google Analytics features we may use include:

Remarketing
Google Analytics Demographics & Interests Reporting

To prevent Google Analytics from collecting your data across sites, you can visit: https://tools.google.com/dlpage/gaoptout.
You can also adjust your ad preferences via Google Ads Settings or opt out using http://optout.networkadvertising.org or http://www.networkadvertising.org/mobile-choice.

To learn more about how Google handles your data, visit the Google Privacy & Terms page.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: Yes, some features we offer use artificial intelligence, machine learning, or similar technologies.

To support our services, we offer select tools and features that rely on artificial intelligence (AI), including machine learning systems. These tools are designed to improve functionality, help automate certain tasks, and provide users with efficient, personalized service.

Use of AI Systems

Our AI-driven features are powered by third-party providers (referred to as “AI Partners”), such as OpenAI. These partners may receive and process your input, output, and other personal information to make the AI tools function properly. We share this data only as needed and in line with the terms described in the section "When and With Whom Do We Share Your Personal Information?"

We expect all use of these tools to comply with the policies of our AI Partners. You must not use AI services in ways that violate their guidelines or terms of service.

Types of AI Tools We Use

At Review Breakthrough, our current use of AI is limited to:

Automation features that support review request workflows

How We Handle Data Within AI Services

Any personal information processed by these tools is protected under our privacy standards and governed by our agreements with trusted providers. We make sure that your data is handled securely and respectfully at every stage of the process.

How You Can Opt Out

You have control over whether AI-generated content is used in your experience. To turn off AI features:

Log into your account
Go to the review section
Disable AI-generated responses or messages

7. HOW LONG DO WE KEEP YOUR INFORMATION

In Short: We retain your personal data only for as long as necessary to meet the purposes described in this Privacy Policy or to meet legal requirements.

At Review Breakthrough, we keep your personal information only for the amount of time needed to fulfill the purpose for which it was collected, unless a longer retention period is legally required (for example, for tax or compliance reasons). We do not retain personal data longer than necessary, and never beyond the period of time that your account remains active or relevant to our services.

Once there is no longer a valid business reason to hold your personal information, we will either remove it from our systems entirely or securely anonymize it. If full deletion is not immediately possible (for example, due to data being stored in backup archives), we will ensure it is safely stored and isolated from any further processing until it can be deleted.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We take steps to protect your personal data through both technical tools and organizational safeguards.

At Review Breakthrough, we use a combination of security measures—both technical and procedural—to help keep your personal information protected from unauthorized access, loss, or misuse. While we work hard to secure your data, it’s important to understand that no method of online transmission or storage can be guaranteed to be 100% secure.

Because of this, we cannot ensure that third parties such as hackers or cybercriminals will never find a way to circumvent our security. Although we take precautions to secure your information, any exchange of data between you and our platform is done at your own risk. We recommend using our services in a secure environment, such as on a trusted internet connection.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect or target data from individuals under the age of 18.

Review Breakthrough does not knowingly gather, solicit, or market to anyone under 18 years old, and we do not knowingly sell personal data belonging to minors. By using our services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian to use our platform on behalf of a minor dependent.

If we become aware that we have collected information from someone under 18, we will take steps to deactivate the account and delete the data from our records as soon as reasonably possible. If you have reason to believe that a minor under the age of 18 may have submitted personal information through our services, please contact us at [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live (such as Canada), you may have specific legal rights that allow you to access, update, or delete your personal data. You can also choose to withdraw consent or manage how we use your information.

If you're located in Canada, you may have rights under applicable privacy laws. These rights can include the ability to:

Request access to the personal data we hold about you.
Correct or delete that data.
Restrict or object to how we process your information.
Request your data in a portable format (if applicable).
Avoid being subject to automated decisions.

You can exercise any of these rights by reaching out to us at [email protected].

Withdrawing Consent

If we’re processing your information based on consent, you can withdraw it at any time. Just send a message to [email protected] with your request. Please note that this won’t affect any processing that occurred before the withdrawal.

Unsubscribing from Marketing

You can opt out of receiving promotional messages from Review Breakthrough at any time. To do this:

Click the “unsubscribe” link at the bottom of our emails.
Reply “STOP” to SMS texts you receive.
Or email us at [email protected].

Please note: Even if you opt out of marketing messages, we may still send you important service or account-related messages.

We do not sell or share mobile numbers with outside companies for promotional use. Any phone number we collect will only be used in direct connection with services you’ve agreed to.

Managing Your Account

If you'd like to review or update your account details or delete your account:

Log in and update your profile settings.
Or contact us and request that your account be removed.

We may keep some information to comply with legal obligations, resolve disputes, or enforce our terms.

Cookies and Tracking Preferences

Most web browsers accept cookies automatically, but you can typically update your browser settings to reject them. Disabling cookies may impact how certain parts of our website function.

If you have questions about your privacy rights, reach out to us any time at [email protected].

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most modern web browsers and some mobile apps offer a “Do-Not-Track” (DNT) setting, which lets you indicate that you prefer not to have your online activities tracked. However, there is currently no universal standard for how websites or services should interpret or respond to these signals.

Because of this, Review Breakthrough does not currently respond to DNT signals or similar mechanisms that automatically communicate your preference to not be tracked online.

If a formal standard for handling DNT signals is established and we are required to follow it, we will update our Privacy Policy to explain how we comply.

While California law requires businesses to disclose how they respond to DNT requests, there is no legal or industry consensus yet—so we do not respond to these browser-based signals at this time.

12. DO CANADIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. If you are a resident of Ontario or anywhere else in Canada, you may have legal rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or other applicable provincial privacy laws. These rights allow you to request access to the personal information we hold about you, understand how we use it, correct inaccuracies, or request deletion, subject to certain legal exceptions.

We are committed to upholding your privacy rights in accordance with Canadian privacy legislation. If you wish to exercise your rights regarding your personal data, such as requesting a copy of the data we store, correcting your information, or withdrawing consent, you may contact us using the details provided at the end of this policy. We will respond to all valid requests in accordance with legal timeframes and obligations.

Categories of Personal Information We Collect in Canada:

Category	Examples	Collected
A. Identifiers	Names, phone numbers, email addresses, mailing addresses, IP addresses	YES
B. Contact Information	Any personal contact details provided by you or your clients	YES
C. Demographic Data	Age, general location (for targeting review messages), or service preferences	YES
D. Commercial Information	Purchase history, service use history, billing and payment records	YES
E. Biometric Data	Not collected	NO
F. Network Activity	Interactions with our website or app, browser type, IP address	YES
G. Geolocation Data	Device-based location data if users opt in	YES
H. Sensory Information	Any audio or message content exchanged with our service	YES
I. Employment Data	Only if voluntarily provided for partnership or support requests	YES
J. Education Data	Not collected	NO
K. Inferences	Not generated automatically or stored	NO
L. Sensitive Personal Information	Limited to client lists, login information, or user feedback	YES

We collect sensitive personal information only when permitted or required by applicable Canadian privacy laws, and only with your explicit consent or for lawful, specified purposes. Sensitive data may also be shared with trusted service providers when necessary to deliver our services, and only under strict confidentiality agreements. You may have the right to limit how we use or disclose this type of information. We do not collect sensitive personal data for profiling or inferential purposes.

In addition to the core categories listed above, we may also collect other personal information when you interact with Review Breakthrough in various ways, such as:

When you contact our support team through phone, email, or chat
When you participate in feedback surveys, reviews, or promotional contests
When we communicate with you to deliver our services or follow up on questions

We retain your information only as long as needed to fulfill the purposes outlined in this Privacy Policy, or to comply with legal obligations. Below is a summary of how long data may be retained based on the category:

Category A (Identifiers): Retained while the user maintains an active account with us
Category B (Contact Details): Retained while the user maintains an active account with us
Category C (Demographics): Retained while the user maintains an active account with us
Category D (Commercial Information): Retained while the user maintains an active account with us
Category F (Network Activity): Retained while the user maintains an active account with us
Category G (Geolocation Data): Retained while the user maintains an active account with us
Category H (Audio or Visual Data): Retained while the user maintains an active account with us
Category I (Employment Information): Retained while the user maintains an active account with us
Category L (Sensitive Information): Retained while the user maintains an active account with us

Once your account is closed, or once the purpose for collection no longer applies, we securely delete or anonymize your data unless we are legally required to retain it for longer.

Sources of Personal Information

To understand the types of personal data we collect, please refer to the section “What Information Do We Collect?”

How We Use and Share Personal Information

You can learn more about how we use your personal data by reviewing the section “How Do We Process Your Information?”

Will your information be shared with others?

We may share your personal data with trusted service providers under contract who support our operations—such as those providing customer communication or technical infrastructure services. For more details on how we disclose information, refer to “When and With Whom Do We Share Your Personal Information?”

We may also use your information internally for purposes like product improvement, research, and service development. These uses are considered operational and are not regarded as selling your information.

Review Breakthrough does not sell your personal data. However, in the past 12 months, we may have disclosed personal information to service providers for operational or business-related tasks. Specifically, the following category may have been shared:

Category L – Sensitive personal information

A list of third-party categories with whom we’ve shared this type of information can be found in the “When and With Whom Do We Share Your Personal Information?” section.

Your Rights

If you're located in the United States, certain privacy laws may give you specific rights regarding your personal information. While these rights may vary depending on your state, they often include:

The right to know if your personal data is being collected and how it’s being used
The right to access the personal data we hold about you
The right to correct any inaccurate or outdated information
The right to delete your personal data
The right to receive a copy of your personal data
The right not to face discrimination for exercising any of your privacy rights
The right to opt out of having your personal information sold or used for targeted advertising or profiling under applicable privacy laws

Depending on where you live, you may also have:

The ability to see what categories of personal data are being collected about you
A list of the types of third parties your data may be shared with
The ability to obtain a list of third parties who have received your data (e.g., as outlined in Minnesota and Oregon laws)
The right to understand and challenge how automated systems may have used your data to make decisions (such as in Minnesota)
The ability to limit how sensitive personal data is used (e.g., under California privacy laws)
The ability to opt out of voice/facial recognition data processing (e.g., under Florida privacy laws)

How You Can Exercise These Rights

To make a request regarding your data rights, email us at [email protected], or reach out via the contact info listed at the bottom of this Privacy Policy.

You can also appoint an authorized agent to submit a request on your behalf. If you do so, we may require written proof of that authorization, depending on the laws in your region.

Identity Verification

When you submit a request, we may need to verify your identity to ensure we’re sharing information with the right person. This may involve asking you for additional details. If you work through an agent, they will also need to confirm their legal authorization with a signed document.

Appeals

If we deny your request, you can file an appeal by emailing [email protected]. If you are not satisfied with the result, you may also contact your state’s attorney general for further review.

13. DATA USAGE & SHARING

Mobile Opt-In Data Collection: When you or your customers provide a mobile phone number and choose to receive SMS messages from Review Breakthrough, we collect and store that information to send relevant texts—such as review invitations, reminders, or alerts—on your behalf.

No Selling or Unapproved Sharing: We do not sell, rent, or share opt-in mobile numbers with third parties for marketing or promotional purposes. The only time this data may be shared is with trusted service partners—such as telecom carriers or SMS platforms—who help us deliver the service under strict agreements that restrict use and protect your data.

Purpose-Limited Use: Mobile numbers are used only to provide and improve our services in compliance with laws such as the Telephone Consumer Protection Act (TCPA). We will never use your mobile data beyond what’s stated here, unless required by law or with your clear consent.

Opt-Out Option: If someone wants to stop receiving texts, they can opt out at any time (for example, by replying “STOP”). When that happens, we immediately stop messaging that number, unless a message is required for legal or confirmation reasons.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we update this notice when necessary to stay aligned with legal requirements.

We may revise this Privacy Policy periodically to reflect changes in our practices or to meet legal obligations. When we do, the most recent version will display a new “Revised” date at the top. If the changes are significant, we may notify you directly—either through a visible notice on our website or via a message to your contact information.

We recommend reviewing this policy regularly so you remain informed about how we manage and protect your personal information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or concerns regarding this Privacy Notice, you can contact us by email at [email protected], or by mail at:

Review Breakthrough
38 Riverview Dr
Port Perry, Ontario
Canada, L9L 1N9

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the data protection laws applicable in your country or province (including Canada), you may have the right to request access to the personal information we’ve collected from you, request corrections, or ask for that information to be deleted. You may also have the right to withdraw your consent to the way we process your data. These rights may be subject to limitations as allowed by law.

To request to review, update, or delete your personal information, please contact us at [email protected].

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