Terms and Conditions

Effective Date: May 11th, 2025
Last Updated: May 11th, 2025

AGREEMENT TO OUR LEGAL TERMS

We are REVIEW BREAKTHROUGH ("Company," "we," "us," or "our"), a sole proprietorship located in Ontario, Canada at 38 Riverview Dr, Port Perry, L9L 1N9.

We operate the website https://reviewbreakthrough.com (the "Site"), along with any related services or products that reference these terms (collectively, the "Services").

Review Breakthrough offers a full-service reputation management solution aimed at helping businesses enhance their online presence and establish trust with customers. Our services include:

Automated Review Requests: We send personalized SMS and email messages to encourage happy customers to leave reviews on platforms like Google, social media, and other key review sites.
Review Monitoring & Reporting: Our system scans multiple platforms for reviews and mentions, delivering real-time insights through dashboards and notifications. This helps businesses monitor their reputation, respond to potential issues early, and track overall sentiment.
Professional Review Responses: We can manage and reply to reviews on your behalf—thanking satisfied customers and addressing concerns from less positive ones, demonstrating your commitment to customer feedback.
Review Repurposing for Marketing: We help turn top customer reviews into marketing assets, such as highlight reels, website widgets, and shareable content.
System Integrations: Our platform integrates with CRM systems, Google Business Profile, and social media tools, streamlining the review request and management process.

At Review Breakthrough, our goal is to simplify reputation management so you can focus on delivering exceptional service while we help you grow your online presence.

If you have any questions, you can contact us by phone at (+1) 905 242 3079, by email at [email protected], or by mail at 38 Riverview Dr, Port Perry, Ontario, L9L 1N9, Canada.

By accessing or using our Services, whether on behalf of yourself or an organization ("you"), you enter into a legally binding agreement with Review Breakthrough and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MAY NOT USE OUR SERVICES AND SHOULD CEASE USE IMMEDIATELY.

Additional terms or policies posted on the Site may also apply to specific features or updates and are considered part of this agreement. We reserve the right to change or update these Legal Terms at our discretion. Any modifications will be noted with a “Last updated” date, and your continued use of the Services after changes are posted indicates your acceptance. It is your responsibility to review the Legal Terms regularly to stay informed.

Our Services are only available to individuals who are at least 18 years old. If you are under 18, you are not allowed to use or register for our Services.

We recommend keeping a printed copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided through the use of our Services is not intended for access or use by any individual or organization in any region or country where such access or use would be against local laws or regulations, or where it would require us to meet additional legal or registration obligations. If you choose to use our Services from a different location, you do so at your own discretion and are fully responsible for ensuring that your actions comply with local laws, to the extent that those laws apply.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

All content and materials within our Services—such as source code, software, databases, functionality, website layout, design elements, audio, video, images, text, and graphics (collectively referred to as "Content")—are either owned by us or licensed to us. This also includes any trademarks, logos, and service marks ("Marks") used within the Services.

These Content and Marks are legally protected under copyright, trademark, and other intellectual property laws, both in Canada and internationally.

You are granted access to this Content and these Marks strictly on an "AS IS" basis, and only for internal business purposes related to using our Services.

Your use of our Services

As long as you comply with these Legal Terms, including the section titled "Prohibited Activities" below, we grant you a limited, non-exclusive, non-transferable, and revocable license to:

Access and use our Services, and
Download or print portions of the Content you are permitted to access,

solely for your internal business use.

Unless specifically permitted in this section or elsewhere in our Legal Terms, you may not copy, duplicate, republish, distribute, post, transmit, sell, license, encode, or otherwise use any part of our Services, Content, or Marks for any commercial purpose without our explicit written approval.

If you want to use our Services, Content, or Marks in a way not covered by these terms, you must request written permission by contacting us at [email protected]. If permission is granted, you agree to clearly credit Review Breakthrough as the rightful owner or licensee and include any copyright or proprietary notices as required.

All rights not explicitly granted to you remain with us. Misuse of our intellectual property in violation of these terms is considered a serious breach, and may result in the immediate termination of your access to our Services.

Your submissions and contributions

Please review this section and the “Prohibited Activities” section carefully to understand (a) what rights you give us when you submit content through our Services and (b) your responsibilities regarding that content.

Submissions: If you send us questions, feedback, suggestions, ideas, or similar input about the Services ("Submissions"), you agree to transfer all intellectual property rights in those Submissions to us. We may use, reproduce, or distribute them for any lawful purpose, including commercial use, without needing to credit you or provide compensation.

Contributions: Our Services may include features like message boards, blogs, forums, or other spaces where you can submit content such as reviews, comments, text, images, audio, videos, and more ("Contributions"). Any publicly posted Submission is considered a Contribution.

You acknowledge that Contributions may be visible to other users and potentially shared on third-party platforms.

License You Grant Us:
By submitting Contributions, you give Review Breakthrough a perpetual, worldwide, non-exclusive, fully-paid, royalty-free, irrevocable, and transferable license to use, reproduce, modify, adapt, publish, display, broadcast, sell, distribute, translate, and create derivative works from your Contributions in any format and on any platform. This includes your name, business name, logo, and any other branding or media you provide.

Your Responsibilities:
By sending us Submissions or posting Contributions, including via linked social media accounts, you confirm that:

You have read and agree to follow our “Prohibited Activities” section and will not post anything unlawful, threatening, discriminatory, defamatory, explicit, misleading, or otherwise harmful.
You waive any moral rights (to the extent legally allowed) in any Submission or Contribution.
You either own the content or have full legal rights and licenses to submit it.
Your content is not confidential.
Your content does not violate any laws or third-party rights.

You are fully responsible for your content. You agree to cover any costs, damages, or losses we incur if you breach these terms or violate any applicable law.

We May Remove or Modify Your Content:
Although we are not required to monitor user content, we reserve the right to review, edit, or delete any Submissions or Contributions at our discretion without prior notice. If we believe your content violates these Legal Terms or is otherwise harmful, we may also suspend or disable your account and notify the appropriate authorities if necessary.

Copyright infringement

We take the intellectual property rights of others seriously. If you believe that any content made available through our Services violates a copyright that you own or manage, please refer to the "Copyright Infringements" section below for instructions on how to report it.

3. USER REPRESENTATIONS
By using our Services, you confirm and agree that:

All registration information you provide is accurate, up to date, and complete.

You will keep your registration details accurate and updated as needed.

You are legally able to enter into this agreement and will follow these Legal Terms.

You are not under the legal age of majority in the place where you live.

You will not use automated tools (like bots or scripts) to access or interact with our Services.

You will not use the Services for any unlawful or unauthorized purpose.

Your use of the Services complies with all applicable laws and regulations.

If any information you provide is false, outdated, or incomplete, we reserve the right to suspend or terminate your access to the Services and block you from future use, either in full or in part.

4. USER REGISTRATION

To access certain features of the Services, you may need to create an account. You agree to keep your password secure and understand that you are responsible for all activity that takes place under your account. We reserve the right to reclaim, update, or remove any username at our sole discretion if we find it to be inappropriate, offensive, or otherwise unacceptable.

5. PURCHASES AND PAYMENT

We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover
PayPal

By making a purchase through our Services, you agree to provide accurate, current, and complete payment and billing information. This includes your email, payment method, and expiration date so we can process your order and contact you if needed. You also agree to keep this information up to date. Prices are subject to change at any time, and applicable taxes may be added. All transactions are processed in U.S. dollars.

You agree to pay the full amount for any purchase you make, including applicable shipping charges, and authorize us to charge your selected payment method at checkout. We reserve the right to correct any pricing errors—even after payment has been requested or received.

We may, at our sole discretion, refuse or limit orders placed through our Services. This could include restrictions on the number of items per customer, household, or order, as well as orders using the same account, payment method, or billing/shipping address. We also reserve the right to cancel or block any orders that appear to be made by resellers, dealers, or distributors.

SUBSCRIPTIONS

Billing and Renewal

Your subscription will remain active and automatically renew unless you cancel it. By subscribing, you authorize us to charge your selected payment method on a recurring basis without needing separate approval for each renewal. This recurring billing will continue until you cancel. Your billing cycle will depend on the subscription plan you selected when signing up for the Services.

Cancellation

You can cancel your subscription at any time by logging into your account. Cancellations will take effect at the end of the current billing period. If you have any questions or concerns, feel free to contact us at [email protected].

Fee Changes

We may occasionally update our subscription fees and will notify you of any pricing changes in accordance with applicable laws.

PROHIBITED ACTIVITIES

You may not use the Services for any purpose other than those we specifically provide or approve. The Services must not be used in connection with any unauthorized or unapproved commercial activities.

By using our Services, you agree not to:

Collect or scrape data or content from the Services to build a collection, database, or directory without our written consent.
Mislead, trick, or defraud others, especially to gain access to sensitive information like passwords.
Bypass, disable, or interfere with the security features of the Services, including those that prevent copying or restrict access to content.
Disparage, tarnish, or harm us or the Services in any way.
Use information from the Services to harass, abuse, or harm any individual.
Misuse our support features or falsely report abuse or violations.
Violate any laws or regulations while using the Services.
Link to or frame the Services in an unauthorized way.
Upload or distribute viruses, malware, or spam (such as excessive capital letters or repetitive content) that interfere with system functionality.
Use bots, scripts, or any automated tool to post messages, gather data, or otherwise interact with the system.
Remove copyright or legal notices from any of our content.
Pretend to be someone else or use someone else’s username.
Upload spyware or hidden tracking tools, such as web bugs or pixel tags.
Disrupt or overload the Services or their connected networks.
Harass or intimidate our team members or representatives.
Try to override or break through security features designed to protect the Services.
Reverse engineer, decompile, or otherwise tamper with any of our software or source code.
Launch or distribute automated tools such as scrapers, spiders, bots, or cheat utilities unless explicitly permitted.
Use purchasing agents or bots to place orders on your behalf.
Use the Services to collect usernames or email addresses for spamming or other unauthorized purposes.
Use the Services as part of a competing business or to generate revenue from the content or Services without our permission.
Sell or transfer your profile to another person or business.

USER GENERATED CONTRIBUTIONS

Our Services may allow you to post, share, or submit content through blogs, forums, chat features, or other interactive areas. This can include text, audio, video, images, reviews, comments, or other content ("Contributions"). These Contributions may be visible to other users and shared on third-party platforms. Unless otherwise stated, all Contributions you make are considered non-confidential and non-proprietary.

By submitting Contributions, you confirm and agree that:

Your content does not violate any third-party rights, including copyright, trademarks, trade secrets, or moral rights.
You own or have the appropriate rights and permissions to post the Contributions and grant us a license to use them.
You have obtained clear permission from any identifiable person featured in your Contributions to use their name or likeness as required.
The Contributions are truthful and not intentionally misleading.
Your content is not part of any unauthorized advertising, spam, pyramid schemes, or promotional efforts.
Your Contributions are not offensive, explicit, violent, abusive, slanderous, or otherwise inappropriate.
You do not use Contributions to insult, ridicule, harass, or intimidate others.
Your Contributions do not promote or glorify violence against individuals or groups.
You follow all applicable laws and regulations.
You do not infringe on anyone’s privacy or publicity rights.
You do not submit content involving or endangering minors.
You avoid any discriminatory, racist, or hateful comments related to gender, race, sexuality, or disability.
Your content does not violate any part of these Legal Terms or link to content that does.

Violating these terms may lead to the suspension or permanent removal of your access to the Services.

CONTRIBUTION LICENSE

When you post or submit Contributions through our Services or connect your social media accounts to share Contributions, you confirm that you have the right to do so and grant us a worldwide, unrestricted, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, and transferable license. This allows us to use, reproduce, modify, adapt, display, publish, perform, store, reformat, translate, transmit, sell, distribute, sublicense, or create derivative works from your Contributions (including your name, company name, and voice or image, if applicable) for any commercial, promotional, or other lawful purposes—either in whole or in part and through any medium or format.

This license applies across all current and future technologies and includes any branding or media you provide, such as your name, logo, or other identifying marks. You waive any moral rights associated with your Contributions and confirm that no such rights have been previously asserted.

We do not claim ownership of your Contributions. You remain the full owner of anything you submit and retain all related intellectual property rights. However, we are not responsible for any statements made in your Contributions, and you agree not to hold us legally accountable for anything you submit.

We reserve the right, at our sole discretion, to:

Edit or modify Contributions.
Move or re-categorize Contributions to better fit within the Services.
Remove or delete Contributions at any time, for any reason, without prior notice.

We are not obligated to monitor Contributions, but we may do so when necessary.

SOCIAL MEDIA

Our Services may allow you to link your account with third-party platforms (each referred to as a “Third-Party Account”), such as social media services. You can do this by either:

Providing your login details for the Third-Party Account through our Services; or
Granting us permission to access your Third-Party Account in accordance with that platform’s terms and privacy settings.

By doing so, you confirm that you have the right to share this login information and that doing so does not violate any terms or agreements you have with the third-party provider. You also agree that we are not responsible for any limitations imposed by those providers.

By connecting a Third-Party Account, you understand and agree that we may:

Access and store any content you’ve made available through that account (including profile info, friends lists, and other shared data);
Display this information on our Services as part of your account;
Share or receive data between your Third-Party Account and our Services based on your account settings.

Please note: if your Third-Party Account becomes unavailable or the connection is severed (either by you or the third-party service), any data pulled from that account may no longer appear on our Services. You may disconnect the integration at any time through your settings or by contacting us directly.

IMPORTANT: Your relationship with any third-party platforms is governed entirely by their own terms and policies. We are not responsible for the accuracy, legality, or content of what’s shared from those accounts. You agree that we may use your linked email address and shared contact list only for the purposes of helping identify users you may know who are also using our Services.

If requested, we will remove any data pulled from your Third-Party Account that is stored on our servers, except for your profile name and photo that became associated with your Review Breakthrough account.

THIRD-PARTY WEBSITES AND CONTENT

Our Services may include links to external websites ("Third-Party Websites") or display content that belongs to or originates from third parties ("Third-Party Content"), such as articles, images, videos, audio, graphics, applications, or software.

We do not monitor, review, or verify the accuracy, reliability, or completeness of any Third-Party Websites or Content. We are not responsible for the content or practices of any third-party site linked through our Services. Linking to, displaying, or allowing access to any Third-Party Websites or Content does not mean we approve of or endorse them.

If you choose to leave our Services and interact with a Third-Party Website or install third-party content, you do so at your own risk. You are responsible for reviewing the terms, privacy policies, and data practices of those third parties. Our Legal Terms no longer apply once you leave our platform.

Any purchases or interactions made through these third-party sites are strictly between you and the third party. We do not guarantee, endorse, or take responsibility for any products, services, or content provided by third parties, and we will not be liable for any harm, damage, or loss you may experience from using them.

You agree to release us from any claims or liabilities related to your use of or reliance on any Third-Party Websites or Third-Party Content.

SERVICES MANAGEMENT

We reserve the right, though not the obligation, to:

Monitor the use of our Services to check for violations of these Legal Terms.
Take appropriate legal action against any user who, in our sole judgment, breaches the law or our Terms—this may include reporting such behavior to law enforcement authorities.
At our discretion, restrict, limit, or refuse access to the Services or any content, including removing or disabling any Contributions if we believe they violate these Terms or are otherwise problematic.
Remove or disable any files or content that are too large or put unnecessary strain on our systems, without prior notice or liability.
Manage the Services in a way that safeguards our platform, users, and intellectual property, ensuring smooth operation and legal compliance.

PRIVACY POLICY

Your privacy and data security are important to us. Please review our Privacy Policy at: https://reviewbreakthrough.com/privacy-policy. By accessing or using our Services, you agree to be bound by the terms outlined in our Privacy Policy, which forms part of these Legal Terms.

Please note that our Services are based in Canada. If you are accessing the Services from outside Canada and your local privacy laws differ from those in Canada, you understand that by continuing to use the Services, you are agreeing to have your data processed and stored in Canada in accordance with our Privacy Policy.

PRIVACY POLICY

We take the protection of intellectual property seriously. If you believe that any material on or through our Services violates a copyright that you own or manage, please notify us right away using the contact details provided below (“Notification”). When you submit a Notification, a copy may be forwarded to the individual or party who posted or stored the content in question.

Please note that submitting a false claim or making material misrepresentations in a Notification could expose you to legal liability under applicable law. If you're unsure whether content actually infringes your copyright, we recommend consulting a qualified legal professional before proceeding.

TERM AND TERMINATION

These Legal Terms will remain active and enforceable as long as you use our Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to or suspend use of the Services (including restricting IP addresses) to any user, for any reason or no reason at all. This includes, but is not limited to, violations of these Legal Terms, breaches of warranties, or violations of any applicable laws.

We may also choose to terminate your access or delete your account and any content you’ve submitted at any time, with or without warning.

If your account is suspended or terminated, you are not allowed to register a new account using your name, someone else’s name, or on behalf of another person or entity. Additionally, we reserve the right to take legal action if necessary, which may include civil, criminal, or injunctive remedies.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to update, change, or remove any part of our Services at any time and for any reason, without prior notice and at our sole discretion. While we may make changes to the Services, we are under no obligation to do so. We are not liable to you or any third party for any updates, pricing changes, service interruptions, or discontinuation of the Services.

We do not guarantee that the Services will always be available or run without issues. Technical problems, software updates, or maintenance may cause temporary delays or disruptions. We may revise, suspend, or stop certain parts of the Services at any time without notifying you in advance.

You agree that we are not responsible for any inconvenience, loss, or damage that may result from temporary or permanent interruptions to your access. These Legal Terms do not require us to maintain or support any specific features or deliver any fixes or updates.

GOVERNING LAW

These Legal Terms and your use of the Services are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada. Any disputes arising from or relating to these Terms shall be handled under the jurisdiction of Ontario, without regard to its conflict of law rules.

DISPUTE RESOLUTION

If any legal dispute arises between you and us (collectively, the "Parties"), it must be brought before the courts located in Ontario, Canada. By using our Services, both Parties agree to submit to the jurisdiction of those courts and waive any objections based on lack of jurisdiction or inconvenient forum.

These Legal Terms specifically exclude the application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA).

No legal action related to the Services may be initiated by either Party more than one (1) year after the issue giving rise to the claim occurred.

CORRECTIONS

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions—such as those related to product descriptions, pricing, availability, or other content. We reserve the right to correct any such errors or omissions and to update or modify information on the Services at any time, without prior notice.

DISCLAIMER

Our Services are provided on an "as-is" and "as-available" basis. You agree that your use of the Services is entirely at your own risk. To the fullest extent permitted by law, we disclaim all warranties—express or implied—including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee the accuracy, completeness, or reliability of any content provided through the Services or linked third-party websites or applications. We are not liable for:

Any errors or inaccuracies in the content;
Personal injury or property damage resulting from your use of the Services;
Unauthorized access to or use of our servers or your personal and financial information;
Interruptions or loss of access to the Services;
Transmission of bugs, viruses, or other harmful elements by third parties;
Any loss or damage resulting from the use of any content shared, posted, or made available through the Services.

We do not endorse or take responsibility for any third-party products or services linked to or advertised within the Services. Any transactions or interactions you have with third-party providers are entirely between you and them. We are not involved in and will not be held responsible for those dealings.

Always use your best judgment and caution when interacting with content, products, or services online or in other environments.

LIMITATIONS OF LIABILITY

Under no circumstances will we—nor our employees, agents, or directors—be held liable to you or any third party for any indirect, direct, incidental, special, consequential, punitive, or exemplary damages. This includes, but is not limited to, lost profits, lost revenue, lost data, or other losses that arise from your use of the Services—even if we have been advised that such damages were possible.

Regardless of the type of legal claim or the basis for it, our total liability to you will always be limited to the lesser of:
(a) the total amount you paid to us within one (1) month prior to the issue arising, or
(b) $500.00 CAD.

Some jurisdictions do not permit the exclusion of implied warranties or the limitation of certain types of damages. If those laws apply to you, some parts of this section may not apply, and you may be entitled to additional rights.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Review Breakthrough, including our affiliates, officers, agents, partners, employees, and contractors, from and against any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) that arise from:

Your Contributions;
Your use of the Services;
Any violation of these Legal Terms;
A breach of your warranties or representations as stated in these Terms;
Infringement on the rights of any third party, including intellectual property rights; or
Any intentional or harmful action you take against another user while using the Services.

We reserve the right, at your expense, to take over the exclusive defense and control of any issue where you are required to indemnify us. If we do so, you agree to fully cooperate with us in defending such claims. We will make reasonable efforts to notify you if a claim or action arises that is covered by this indemnity clause.

USER DATA

We may store certain information that you provide while using the Services to help manage and improve their performance. This can include data related to your interactions and activities within the platform. While we regularly back up data, you remain fully responsible for any information you upload, share, or generate while using the Services.

You agree that Review Breakthrough is not liable for any loss, damage, or corruption of your data, and you waive any right to bring claims against us for such issues.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

When you visit our website, contact us by email, or fill out forms online, you are engaging in electronic communication. By doing so, you consent to receive communications from us electronically. You agree that any agreements, disclosures, notices, or other messages we send you electronically—whether by email or through the Services—meet any legal requirement that such communications be in writing.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, DIGITAL AGREEMENTS, ORDERS, AND OTHER RECORDS, AS WELL AS TO THE ELECTRONIC DELIVERY OF NOTICES AND DOCUMENTS FOR TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICES.

You also waive any rights under laws requiring original signatures, physical delivery, or non-digital recordkeeping, unless the applicable law explicitly prohibits such a waiver.

SMS TEXT MESSAGING

Opting Out

If you no longer wish to receive SMS messages from us, simply reply to any message with “STOP.” You may receive a confirmation message confirming your opt-out request.

Message and Data Rates

Standard message and data rates may apply to any SMS messages you send or receive. These charges depend on your mobile carrier and your specific phone plan.

Support

If you have questions or need help regarding our SMS communications, you can contact us at [email protected] or by phone at (+1) 905 242 3079.

ONTARIO USERS AND RESIDENTS

If you are a resident of Ontario and have a concern that has not been resolved to your satisfaction, you may contact the Ministry of Public and Business Service Delivery's Consumer Services Operations Division. They can be reached by mail at:

Consumer Services Operations Division
Ministry of Public and Business Service Delivery
PO Box 450
Toronto, ON M7A 2J6
Canada

For assistance, you may also contact them by phone at 1-800-889-9768 (toll-free) or 416-326-8800 (within Toronto), or by email at [email protected].

MISCELLANEOUS

These Legal Terms, along with any additional policies or guidelines posted on the Services, represent the entire agreement between you and Review Breakthrough regarding your use of the Services. Our decision not to enforce any part of these Terms at any time will not be considered a waiver of our rights.

We may assign any or all of our rights and responsibilities under these Terms to another party at any time. We are not responsible for delays or failures in performance caused by events beyond our reasonable control.

If any part of these Legal Terms is found to be illegal or unenforceable, that part will be removed without affecting the rest of the Terms. These Terms do not create any kind of partnership, joint venture, employment, or agency relationship between you and Review Breakthrough.

You agree that these Legal Terms will not be interpreted against us just because we wrote them. You also waive any legal objections you may have based on the fact that this agreement was formed electronically and not physically signed.

DEFINITIONS

Review Breakthrough (also referred to as “Company,” “we,” “our,” or “us”): Refers to the provider of the review request and reputation management services outlined in this agreement.

Client (also referred to as “you” or “Customer”): The business, organization, or individual who has entered into an agreement with Review Breakthrough to use our Services for the purpose of collecting customer reviews. Clients are typically businesses seeking to enhance or monitor public feedback on their offerings.

End Customer (or “Customer of Client”): The individual or entity who is a recipient of the review request—typically a consumer or user of the Client’s goods or services—whose contact details are used to send SMS, email, or other review request communications.

Services: The tools and features offered by Review Breakthrough for managing and sending review requests. This includes automated communications (e.g. SMS/text or email), dashboard tools, and third-party integrations for platforms such as Google Business Profile, CRM systems, and social media.

Google Business Profile: A Google platform used to manage a business's online presence and listings. When integrated with our Services, it allows End Customers to be directed to leave reviews on the Client’s Google listing.

Default Messaging Preferences: The preset timing and templates within our Services used to send review requests to End Customers. These can include reminders or follow-up messages and may be customized by the Client.

CRM (Customer Relationship Management) System: Any external system used by the Client to manage customer contact information. Our Services may integrate with a CRM to sync or retrieve this data and assist in automating review requests.

Applicable Laws: Refers to all relevant local, provincial, national, or international laws, regulations, and data privacy standards that apply to the Client, Review Breakthrough, and the use of Services. This includes, but is not limited to, Canada’s Anti-Spam Legislation (CASL), the California Consumer Privacy Act (CCPA), the EU’s General Data Protection Regulation (GDPR), the Telephone Consumer Protection Act (TCPA), and similar legislation.

SCOPE OF SERVICES

Review Request Communications:
On behalf of the Client, Review Breakthrough will send review request communications to the Client’s End Customers via SMS/text, email, or other electronic means. These messages typically prompt or remind recipients to leave a review (e.g., on Google) about their experience with the Client’s business. All messages are sent in the Client’s name or reference the Client directly, with Review Breakthrough acting in the background as a service provider.

Integrations for Automation:
To streamline the review process, Review Breakthrough may integrate with third-party platforms such as Google Business Profile (to generate links for reviews), social media platforms (to request or promote reviews), and the Client’s CRM or customer databases. These integrations allow the system to automatically pull necessary customer contact data and send review requests based on specific triggers (e.g., after a sale is recorded in the CRM), without manual input from the Client. The Client grants permission to use these integrations solely for delivering the Services.

Default Settings and Customization:
Clients can configure default messaging preferences, such as templates, timing, and frequency of follow-ups. By default, we provide standardized scripts and suggested timing (e.g., one initial request followed by scheduled reminders). If the Client does not change these settings, they are considered accepted as-is.

Scope Limitations:
Our Services are specifically designed to send review requests and gather feedback. Review Breakthrough does not manage responses to reviews, moderate content on third-party review platforms, or guarantee positive reviews. We are not responsible for the outcome or tone of any review, as our role is limited to helping the Client request them efficiently through automation.

CLIENT RESPONSIBILITIES

The Client agrees to the following terms to ensure lawful and effective use of the Services:

Consent Requirement:
Before Review Breakthrough sends any messages (SMS or email) to End Customers on your behalf, you must have obtained proper, explicit consent to contact them. You are responsible for ensuring compliance with consent regulations such as the Telephone Consumer Protection Act (TCPA) for U.S. text messages, CAN-SPAM for email, and similar consent laws. You must stop messages to any customer who withdraws consent or opts out, and update your system or inform Review Breakthrough accordingly.

Data Privacy Compliance:
You must comply with all relevant data protection laws based on the region of your customers. This includes GDPR (EU), CCPA (California), CASL (Canada), and any local, state, provincial, or federal laws related to personal data and electronic communication. If you are collecting, storing, or sharing End Customer data, you must provide required privacy notices and obtain consent where legally necessary, including consent to share data with Review Breakthrough for the purpose of delivering review requests.

Accurate and Lawful Data Use:
You are solely responsible for the accuracy, legality, and lawfulness of the End Customer data you provide to us. You must ensure that data is collected appropriately, is up to date, and is not from individuals who have opted out or are on do-not-contact lists. You may not use the Services to send misleading, false, or non-review-related messages, or to send any content that could be considered spam, harassment, or unlawful marketing.

Maintaining Integrations and Access:
If you connect any third-party platforms (such as a CRM or Google Business Profile), you are responsible for maintaining valid credentials, API keys, and tokens. You must ensure they remain active and updated so that Services continue to work properly. Review Breakthrough is not responsible for missed or failed communications resulting from expired access, broken integrations, or other client-side inaction.

Regulatory Compliance:
It is your responsibility to ensure all usage of the Services (including message content and timing) complies with the relevant legal standards in your jurisdiction. You should include any disclaimers or instructions required by law. If unsure, you are strongly encouraged to consult with legal counsel to avoid non-compliance.

You will be held responsible for any legal consequences, penalties, or liabilities that result from your misuse of the Services or failure to meet regulatory requirements. You also agree to indemnify Review Breakthrough for any damages or legal claims arising from such misuse (as referenced in the indemnification section of these Terms).

MESSAGING CONTENT & AUTOMATION

Authorization to Send on Client’s Behalf:
By using our Services, the Client gives Review Breakthrough permission to send SMS, email, or other digital communications to End Customers on their behalf. These messages will appear to come from the Client’s business using the sender information configured during account setup (e.g., business name, email address, or phone number). The messages typically request a review or feedback and may include the Client’s branding, contact info, and links to review platforms like Google.

Use of Default Scripts and Cadence:
Unless the Client customizes the messaging settings, Review Breakthrough may use default templates and message schedules for sending review requests (e.g., an initial message followed by a reminder a few days later). These messages are designed to be polite and professional. By not modifying them, the Client effectively approves their use.

Customization and Control:
Clients have full control to edit messages, change the frequency or number of follow-ups, adjust message timing, and add branding or personalized elements. Clients can also specify message preferences, such as limiting contact to either email or SMS. If changes are made, Review Breakthrough will follow the customized settings.

Client Responsibility:
The Client is fully responsible for the content of all review request communications, regardless of whether they use default or customized messages. Review Breakthrough is a neutral transmitter and does not edit, verify, or take responsibility for message content. Clients must ensure messages comply with all applicable laws and do not violate recipient rights (e.g., by being misleading, spammy, or inappropriate).

Message Frequency and Timing:
The messaging schedule is designed to balance effectiveness with customer experience (e.g., one initial message plus one reminder). The Client is responsible for reviewing and adjusting the cadence to fit their needs and avoid sending excessive or non-compliant messages.

Opt-Out Handling:
If applicable, Review Breakthrough will make reasonable efforts to honor opt-out requests. For instance, if an End Customer replies “STOP” to a text, the number may be flagged to prevent further messages. However, full compliance with unsubscribe and opt-out handling is the Client’s responsibility, including avoiding re-uploading unsubscribed contacts.

Message Outcomes Disclaimer:
Review Breakthrough cannot guarantee that End Customers will respond to or act on review requests. If a review request leads to a negative response or public review, the Client acknowledges this risk and agrees not to hold Review Breakthrough responsible for any resulting damage to reputation or customer relations.

DATA USE & STORAGE

Role in Data Processing:
In delivering its Services, Review Breakthrough acts as a data processor (or “service provider”) on behalf of the Client, who serves as the data controller. This means the Client determines how and why End Customer data is collected and used. Review Breakthrough processes this data only as necessary to carry out the Services and always under the Client’s direction.

Purpose of Data Use:
Data provided by the Client—such as names, email addresses, and phone numbers of End Customers—will only be used for sending review requests and operating the platform. We will never use this data for unrelated purposes (such as sales or advertising) without the Client’s instruction and appropriate legal basis. We may use fully anonymized and non-identifiable data to improve our systems and analytics, but never in a way that compromises privacy.

Data Security:
Review Breakthrough uses reasonable technical and organizational safeguards to protect Client and End Customer data from unauthorized access or misuse. These may include encrypted transmission, access controls, secure hosting, and regular audits. However, no system is entirely secure, and we cannot guarantee absolute protection. If a data breach occurs, we will notify the Client and work with them to resolve the issue in accordance with applicable law.

Privacy Compliance:
As the data controller, the Client is responsible for ensuring all End Customer data shared with Review Breakthrough complies with relevant privacy laws (e.g., GDPR, CASL, CCPA). The Client must ensure it has valid legal grounds (such as consent) to collect and share this information. If End Customers exercise their privacy rights (such as accessing or deleting their data), the Client is responsible for honoring those requests, though we will assist where reasonably required.

Data Storage and Retention:
We will retain End Customer data only as long as needed to provide the Services or as instructed by the Client, in line with our retention policies. Upon request or termination of the Service, Review Breakthrough will delete or anonymize all stored End Customer data, unless required by law to retain it.

International Data Transfers:
If required, data may be processed in or transferred to countries outside of the Client’s jurisdiction. Review Breakthrough will only transfer data across borders in compliance with international data protection rules and will implement required safeguards such as Standard Contractual Clauses for transfers outside Canada or the EU.

Liability for Violations:
The Client agrees to hold Review Breakthrough harmless for any legal claims or penalties that arise due to the Client’s failure to comply with data protection laws. This includes failure to obtain proper consent or provide notices. If a complaint is made about the Client’s collection or use of End Customer data, the Client is responsible for responding and covering any resulting costs.

Data Processing Agreement:
If required by law (such as under GDPR), these Terms—along with our Privacy Policy—will serve as a valid Data Processing Agreement between the Client and Review Breakthrough. This section outlines our mutual responsibilities around personal data handling.

SERVICE LIMITATIONS & NO GUARANTEES

No Guarantee of Reviews or Results:
The Client understands that Review Breakthrough cannot guarantee any specific outcome from the use of its Services. While our system may help increase the chances of receiving reviews from customers, we make no promises regarding how many reviews will be received, what the ratings will be, or how the reviews will impact your business reputation or performance. All responses from End Customers are voluntary and not influenced by Review Breakthrough.

Not a Reputation Management Provider:
Our role is limited to sending review request messages and managing that process. We do not intervene in third-party platforms, monitor your business’s reviews, respond on your behalf, or help resolve customer complaints. If negative reviews occur, it is your responsibility to monitor and address them.

No Review Filtering or Bias:
Review Breakthrough does not filter or screen which End Customers receive requests. We do not support practices like “review gating” (e.g., only sending requests to satisfied customers) unless specifically requested by the Client, and such practices must comply with platform rules and regulations.

Service Availability:
While we aim to keep the platform reliable and accessible, we cannot guarantee uninterrupted or error-free access. There may be occasional outages, system updates, or interruptions due to internet providers, SMS/email carriers, or third-party platforms (e.g., Google or Facebook). Delays in delivery due to these services are beyond our control.

Third-Party Fees and Platform Changes:
The Client is responsible for any additional charges from third-party services used with our platform (e.g., SMS fees, data charges, CRM integrations). If any third-party service changes its policy, availability, or APIs in a way that impacts your use of our Services, Review Breakthrough is not liable for any disruptions that result.

"As-Is" Disclaimer:
Review Breakthrough provides the Services “as is” and “as available.” To the fullest extent allowed by law, we disclaim any express or implied warranties—including those of fitness for a particular purpose, non-infringement, or merchantability. We cannot guarantee that the Services will be entirely free from errors or that all features will meet every Client expectation. The Client is responsible for determining if the platform suits their individual needs.

TERMINATION & SUSPENSION

Client-Initiated Cancellation:
The Client may cancel their subscription or stop using the Services at any time. This can be done through their account settings or by sending written notice to Review Breakthrough (e.g., email). Unless otherwise specified, termination will take effect at the end of the current billing cycle. For example, if a Client cancels mid-month on a monthly plan, the Service will continue until the end of that month.

It is the Client’s responsibility to back up or export any necessary data prior to the cancellation date.

Termination or Suspension by Review Breakthrough:
We reserve the right to suspend or terminate the Client’s access to the Services if any of the following occurs:

The Client fails to pay fees or violates messaging rules;
The Client misuses the Services in a way that violates any law, infringes on the rights of others, or sends messages without proper consent;
The Client engages in activity that puts our systems, platform, or third parties at risk (e.g., spam abuse, security threats, or illegal behavior);
A court order or government requirement mandates shutdown of access.

In urgent situations (such as security threats), Review Breakthrough may suspend service without notice. In most other cases, we will provide reasonable notice and explanation.

Effect of Termination:
When the Services are terminated by either party:

The Client’s access will end, and we will stop all automated communications to End Customers;
The Client should immediately download any important data (e.g., customer lists, message logs), as we may delete or disable access shortly after termination;
Review Breakthrough may retain necessary business records for legal, billing, or compliance purposes, as explained in Section 5 (Data Use & Storage).

No Refunds on Termination for Cause:
If we terminate your account due to a violation of these Terms or applicable law, the Client forfeits any unused service fees. For example, if the Client paid for a year but is terminated in month 6 due to misuse, no refund will be issued.

Reactivation:
If the Client’s account was suspended (not terminated) for non-payment or a correctable breach, they may contact Review Breakthrough to request reactivation. This may be subject to additional review or require agreement to updated Terms. Review Breakthrough is not obligated to reinstate access.

Termination by Review Breakthrough for Convenience:
We reserve the right to terminate the Services or a Client’s account for any reason (with notice), including a general decision to exit the market or discontinue the Services. In such cases, we will provide at least 30 days' notice and refund any prepaid fees covering time after the effective termination date.

Survival of Terms:
Sections of these Terms that are intended to continue after termination (e.g., confidentiality, liability, data use, dispute resolution) will remain legally enforceable.

INDEMNIFICATION & LIABILITY LIMITATIONS

Indemnity by the Client:
The Client agrees to defend, indemnify, and hold harmless Review Breakthrough, its owners, affiliates, and employees (“Indemnified Parties”) from any and all claims, damages, legal actions, penalties, costs, and expenses (including legal fees) that arise from:

The Client’s use of the Services (e.g., sending messages without proper consent);
Any breach of these Terms or violations of applicable law;
Misuse, negligence, or misconduct related to the platform;
Claims that the Client’s messages or activities violated third-party rights (e.g., privacy or intellectual property laws).

If a claim is brought against Review Breakthrough due to the Client’s actions or the content/messages they provided, the Client will be responsible for defending the matter and covering related costs. Review Breakthrough will notify the Client if such a claim arises and may participate in the defense at the Client’s expense.

Limitation of Liability:
To the maximum extent allowed by law, Review Breakthrough will not be liable to the Client for any indirect, incidental, consequential, or punitive damages, including but not limited to:

Lost profits or revenue;
Business disruption;
Lost or corrupted data;
Failure to obtain customer reviews or improve business performance.

Even if we were aware that such damages could happen, we are not responsible unless required by law.

Liability Cap:
Unless otherwise specified by law, the total liability of Review Breakthrough for any claim will be limited to the amount the Client paid to use the Services in the 12 months prior to the incident. If the Client used the platform for less than 12 months or had a free trial, the maximum liability is capped at fifty U.S. dollars (USD $50). Filing multiple claims will not increase this cap.

Jurisdiction-Specific Exceptions:
Some jurisdictions may not allow certain exclusions or liability limitations. Where these limits conflict with local laws, only the maximum permitted limitations will apply. In such regions, the Client may have additional rights under consumer protection laws.

No Reciprocal Indemnity:
Review Breakthrough is not responsible for indemnifying the Client for claims related to third-party intellectual property infringement unless it was caused by our intentional misconduct. We do not guarantee or approve the content of any customer reviews and are not responsible for what End Customers write, even if the review request was sent through our system.

Waiver of Claims Related to Reviews:
The Client releases Review Breakthrough from any liability regarding the substance of reviews written by End Customers, whether positive or negative, even if such reviews were prompted through the platform. We only help facilitate requests — we are not responsible for customer opinions or reactions.

MISCELLANEOUS

Changes to Terms:
Review Breakthrough reserves the right to revise or update these Terms at any time. If changes are made, we’ll notify you through your account email, through notices within the platform, or by other reliable methods. It is your responsibility to stay informed about updates. Continued use of our Services after the effective date of the changes means you accept the updated Terms. If you do not agree, you must discontinue use and, if applicable, cancel your subscription.

Entire Agreement:
These Terms, along with any service agreements, Privacy Policy, or Data Processing terms, form the full agreement between you (the Client) and Review Breakthrough regarding the Services. They replace all prior agreements or understandings, whether written or verbal.

Severability:
If any part of these Terms is found to be unlawful or unenforceable, it will be modified to the extent possible to make it valid. If that’s not possible, it will be removed, but the rest of the Terms will remain enforceable.

No Waiver:
If either party delays or fails to enforce any part of these Terms, that does not mean they waive the right to enforce it later. Any waiver must be in writing and signed by an authorized representative of Review Breakthrough.

Assignment:
You may not transfer your rights or obligations under these Terms to another party without our written consent. We may assign these Terms to an affiliate or successor (such as in the case of a sale, merger, or business restructuring).

Relationship:
Nothing in these Terms creates a partnership, joint venture, or employer-employee relationship. You are solely responsible for your business operations and communications.

Force Majeure:
Review Breakthrough is not liable for delays or service failures caused by events beyond our control, such as natural disasters, wars, labor disputes, government restrictions, pandemics, power outages, or telecom failures. We will make reasonable efforts to resume service promptly after such disruptions.

Notices:
Official notices from Review Breakthrough will be sent via email to your registered address. Legal notices sent to us must be emailed to: [email protected], or delivered to our mailing address at:
38 Riverview Dr, Port Perry, Ontario, L9L 1N9, Canada.

Interpretation:
Headings are for reference only and do not affect the meaning of these Terms. Words in singular include the plural, and vice versa. The terms “including” or “includes” mean “including without limitation.”